Privacy Policy

Last modified: February 13, 2018

Introduction

Front Row Foundation (“Front Row”) respects your privacy is committed to protecting the privacy interests of our donors and website visitors. PARENTS AND LEGAL GUARDIANS, please do not submit an application nominating your child to become a Front Row Recipient unless you have first complied with the procedures set forth in this privacy policy.  

Front Row is a non-profit organization dedicated to helping children and adults with life-threatening illnesses by providing them with front row experiences at live entertainment events.

This policy applies to information we collect about donors and visitors:

  • On our website.
  • In email, text, and other electronic messages between you and our website.

It does not apply to information collected by:

  • any third party, including through any application or content that may link to or be accessible from or on our website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Contact Information

This website is operated by Front Row. To ask questions or comment about this privacy policy and our privacy practices, contact us by email at info@frontrowfoundation.org and by regular mail at P.O. Box 15795, Richmond, VA 23227.

Information We Collect and How We Collect It

When you are donating, expressing an interest in referring a potential Front Row recipient, sharing your connections to individuals who might have tickets to live events, subscribing to our online newsletter, or applying for yourself or someone else to be considered as a Front Row recipient, we may ask you for personal information.  We collect several types of information from and about users of our website, including:

  • for some users, information by which you may be personally identified, such as name, mailing address, e-mail address, and telephone number;
  • for users filling out an application form for a potential Front Row recipient, personal information about the user completing the application and personal information about the potential recipient, including name, mailing address, e-mail address, telephone number, birth date, a potential recipient’s diagnosis, his or her past and present treatment regimen, facilities where treatment occurred or is occurring, identification of treating physician and treating physician contact information, the potential recipient’s prognosis or projected condition, and information concerning the potential recipient’s personal experiences in dealing with the health condition;
  • information about your internet connection, the equipment you use to access our website and usage details; and
  • records and copies of your correspondence (including email addresses), if you contact us.

We collect this information:

  • Directly from you when you provide it to us. Front Row does not collect any personally identifying information from you when you visit our website unless you choose to provide us with such information.
  • Automatically as you navigate through the site. Information collected automatically may include details of your visits to our website, including traffic data and other communication data and the resources that you access and use on the website, usage details, information about your computer and internet connection, including your IP address, operating system, and browser type, and information collected through cookies.

Do Not Track Disclosures

Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, Front Row does not respond to Do Not Track browser settings or signals. In addition, Front Row may use other technology that is standard to the Internet, such as pixel tags, web beacons, and other similar technologies, to track visitors to our website. Those tools may be used to collect information about you and your internet activity, even if you have turned on the Do Not Track signal.

Cookies

When you visit our website, we might store some information on your computer in the form of a “cookie.” A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website. Certain features of our website may also use local stored objects (or “Flash cookies”) to collect and store information about your preferences and navigation to, from and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Links to Other Sites

This website contains links to other sites, including ones (such as FlipCause) that may gather personal contact information and billing information for donors, such as your billing address and credit card number, when you donate. Front Row is not responsible for the privacy practices or content of such websites.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our website and its contents to you.
  • To provide you with information or services that you request from us.
  • To provide you with notices about donations or recipients, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our website or any services we offer or provide through it.
  • To evaluate whether a potential recipient is eligible for a Front Row experience, including deciding whether a potential recipient has a health condition that Front Row determines to be progressive, degenerative, or malignant and that has placed the potential recipient’s life in jeopardy.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Health Information

With your consent, we use the information we have received from an application form to contact a potential recipient’s treating physician and to discuss the potential recipient’s diagnosis and projected condition for purposes of evaluating a potential recipient’s eligibility. Although Front Row is not a “covered entity” that must comply with the privacy and security rules and regulations of the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), we are committed to protecting the information we receive from potential recipients about their past, present, or future health conditions through our compliance with this policy. We strive to maintain technical and physical safeguards which are designed to ensure the confidentiality and integrity of the personally identifiable health information that you provide to us on our website and related information systems.  However, no system is impenetrable and we cannot guarantee the confidentiality and integrity of such personally identifiable health information. Any transmission of any personal information on our website is at your own risk.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To contractors, service providers, and other third parties we use to support our business, such as DonorPerfect, which processes our billing and collection.
  • To fulfill the purpose for which you provide it. For example, if you complete an application for a potential recipient and provide that person’s contact information, we may disclose the information you have provided to the potential recipient.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. If you do not wish to have your email address or contact information used by Front Row to promote our services, you can opt-out by sending us an email stating your request at info@frontrowfoundation.org. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

Changes to Our Privacy Policy

We reserve the right to change this policy at any time.  We ask you to periodically review this policy to ensure that you are familiar with the most current version. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this privacy policy to check for any changes.

Children Under the Age of 13

This website is not intended for children under 13 years of age. No one under age 13 may provide any information to Front Row.

ATTENTION ALL PERSONS UNDER AGE 13

IF YOU ARE UNDER 13, DO NOT USE THIS WEBSITE OR PROVIDE ANY INFORMATION ABOUT YOURSELF TO US, INCLUDING YOUR NAME, ADDRESS, TELEPHONE NUMBER, OR E-MAIL ADDRESS, OVER THE INTERNET, BY E-MAIL, OR BY ANY OTHER MEANS.

Although children under 13 years of age are not permitted to use this website, Front Row may collect personally identifiable information from parents or legal guardians about children who are being referred as potential Front Row recipients. Front Row does not collect any personally identifying information about children from our website unless a parent or legal guardian chooses to provide us with such information by completing an application on behalf of their child.

Contact Person

BEFORE A PARENT OR LEGAL GUARDIAN MAY SUBMIT AN APPLICATION ON BEHALF OF YOUR CHILD, you must provide your consent to Front Row collecting, using, and disclosing the personal information about your child. Before you may submit an application, we will prompt you to consent to the collection and use of the information.

Disclosure Notices

If a parent or legal guardian wants to nominate their child as a potential Front Row recipient, the parent or legal guardian must submit an application on behalf of their child through our website. The application requires the parent or legal guardian to submit personal information about themselves and about their child. The parent or legal guardian will provide information about his or her name, mailing address, e-mail address, and telephone number. The information we collect about a potential child recipient includes the child’s name, birth date, diagnosis, past and present treatment regimen, facilities where treatment occurred or is occurring, identification of treating physician and treating physician contact information, prognosis or projected condition, and information concerning the child’s individual experiences in dealing with the health condition (the “Recipient Information”).

The Recipient Information is used by Front Row staff to evaluate whether a child is eligible for a Front Row experience, including deciding whether the child has a health condition that Front Row determines to be progressive, degenerative, or malignant and that has placed the child’s life in jeopardy.

Front Row may also contact the child’s treating physician and discuss the child’s diagnosis and projected condition for purposes of evaluating a potential recipient’s eligibility. Typically, a physician provides Front Row with information about the child’s condition that verifies the Recipient Information which Front Row has received. However, it is possible that certain Recipient Information may be disclosed to the child’s physician. Even in those cases in which Front Row discloses certain Recipient Information to a child’s physician, Front Row does not disclose more information than is reasonably necessary to confirm the child faces a life-threatening illness. This is necessary so Front Row can fulfill its mission of providing Front Row experiences only to individuals facing critical health illnesses.

Although Front Row is not a “covered entity” that must comply with the privacy and security rules and regulations of the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), we are committed to protecting the information we receive from potential recipients about their past, present, or future health conditions through our compliance with this policy. We strive to maintain technical and physical safeguards which are designed to ensure the confidentiality and integrity of your child’s personally identifiable health information that you provide to us on our website and related information systems.  However, no system is impenetrable and we cannot guarantee the confidentiality and integrity of your child’s personally identifiable health information. Any transmission of your child’s personal information on our website is at your own risk.

Parents’ Right to Review Personal Information Collected About Their Child

You have the right to review the Recipient Information collected about your child.  Upon receipt of your request, we will verify by reasonable means, that you are in fact the child’s parent or legal guardian. Upon verification, we will provide you with the Recipient Information. Please contact info@frontrowfoundation.org to exercise this right.

Parents’ Right to Prevent Further Use of Child’s Personal Information

You have the right to prevent further use of the Recipient Information collected.  Upon receipt of your request, we will attempt to verify, by reasonable means, that you are in fact the child’s parent or legal guardian. Upon verification, we will discontinue any further use of the Recipient Information.  Please contact info@frontrowfoundation.org to exercise this right.

Parents’ Right to Prevent Further Collection of Child’s Personal Information

You have the right to prevent further collection of your child’s Recipient Information.  Upon receipt of your request, we will attempt to verify, by reasonable means, that you are in fact the child’s parent or legal guardian. Upon verification, we will not collect any further Recipient Information.  Please contact info@frontrowfoundation.org to exercise this right.

Parent’s Right to Delete Child’s Personal Information

You have the right to delete your child’s Recipient Information.  Upon receipt of your request, we will attempt to verify, by reasonable means, that you are in fact, the child’s parent or legal guardian. Upon verification, we will delete all Recipient Information.  Please contact info@frontrowfoundation.org to exercise this right.

Parent’s Right to Prevent Disclosure of Child’s Personal Information

You have the right to agree to the collection and use of your child’s Recipient Information, but refuse to allow the disclosure of the Recipient Information to the child’s physician. Upon receipt of your request, we will attempt to verify, by reasonable means, that you are in fact, the child’s parent or legal guardian. Upon verification, we will not disclose the Recipient Information to the child’s physician. Please note, however, that this may affect Front Row’s ability to evaluate and confirm whether a child is eligible to receive a Front Row Experience.

Front Row’s Duty to Maintain Reasonable Procedures to Protect Confidentiality, Security, and Integrity of Child’s Personal Information

Front Row has a duty to maintain reasonable procedures to protect the confidentiality, security, and integrity of your child’s Recipient Information.  Front Row employs such reasonable procedures.

Changes to Policy

If there is a material change to this policy, you will be notified and a new consent will be obtained concerning your child’s Recipient Information.

Parental Consent

I have read the preceding Disclosure Notices. By using this website, I hereby acknowledge and agree to the following:

  • I will not complete an application on behalf of my child or allow my child to use this website without first providing my consent to Front Row collecting, using, and disclosing the Recipient Information about my child.
  • My consent is necessary before Front Row can collect, use and/or disclose my child’s personal information.

Front Row will employ reasonable methods to ensure it is communicating with the parent or legal guardian during any contact requiring verifiable parental consent.